Working Remotely From The Service Desk

Ver más

Organizational Behavior

por Radwan Hussein

The Hate U Give Maverick

por Amroop Bains - Jean Augustine SS (2612)

11 inventions that changed the world

por Daniel Sima

Linguistics

por Lionel Benega

Working Remotely From The Service Desk

Working With Peers

Discuss Common Customer Issues.

Use Active Listening

Efficient Communication

Show Leadership

Teamwork

Communicating With Customers

Escalate Problem if Required

Remote Connection to Customers Computer

Consult Technical Manuals

Soft Skills

Active Listening

Professionalism

Empathy

Solving Technical Issues

Problem Solving

Document Resolutions

Use knowledge Of Systems to Identify Problems

Consult Manuals and Databases to Find Common Issues

Create Tickets

Contact Customers and Confirm Issues Have Been Resolved Before Closing Tikets

Properly Categorize Issues in Case of Escalation

Reasearch Issues and Work Towards Closing Tickets Without Escalation

Record Problems Under Correct Categories to Find Common Issues