Chapter 5 Knowledge Sharing & Communities of Practice (CoP)

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Chapter 5 Knowledge Sharing & Communities of Practice (CoP)

Characteristic of CoP

A place to store stories, artifacts, tools and discussions

Participation fueled by passion, trust, ethical behaviors

Common goal to make improvement of profession

Social Network Analysis (SNA)

Identifying key brokers and hoarders

Improve knowledge flow and performance

Mapping and measuring of relationships and flows between people, group or organizations

Community Yellow Pages

Use software to create profile of expertise and connections

Provides significant organizational benefit

Differences of CoP to other groups

Stay as long as the interest lasts

Share the same passion, identification with group

Main purpose to exchange knowledge

Self selected member

Learning is part of social

Personalization strategy provide faster result

Provides avenue for tacit-to-tacit knowledge transfer

Feedback is improtant

Social Capital

Hard to quantify values

Able to maintain the positive relations between different subgroups

Divided into human capital and social capital