Journal of Service Research

Mere som dette

Empathy map example - Tommy

af Mindomo Team

Tesla Motors

af Francisco Menezes

INFORMATION TECHNOLOGY

af Khalid mazlan

COCA-COLA PRODUCTION

af jesus cuello

Journal of Service Research

customer dissatisfaction

customer complaints

recovery failures

go over the map

put your mind to work

recall as many details as you can about the keywords you added

service recovery

make info

easier to remember

interesting

save time

satisfaction

quality improvement

recovery strategies

Client

failure

compensation

sorry

communication

hypothesis

affective factors

motivation

trust

cognitive factors

information

learning

experience

accumulation time

provide the service

complaints

delays in attention

marketing

evaluate weather effects

dynamic effects

loyalty