Journal of Service Research

Mer som dette

Production process mapping questionnaire

Ved Vladimir Simek

INDUCCIÓN

Ved JHON EYDER GAVILAN ROJAS

My Cultural Identity

Ved Ida Falecka

Money

Ved Samuel Anderson-McCoy

Journal of Service Research

customer dissatisfaction

customer complaints

recovery failures

go over the map

put your mind to work

recall as many details as you can about the keywords you added

service recovery

make info

easier to remember

interesting

save time

satisfaction

quality improvement

recovery strategies

Client

failure

compensation

sorry

communication

hypothesis

affective factors

motivation

trust

cognitive factors

information

learning

experience

accumulation time

provide the service

complaints

delays in attention

marketing

evaluate weather effects

dynamic effects

loyalty