Journal of Service Research

Più simili a questo

Hofstede's Dimensions Applied to Sri Lanka

da Reenuyaa Gunasekaran - Rick Hansen SS (2542)

Design for student centered learning

da Kat Madison

Hierarchy

da Kristin Vargas

Error Analysis

da ADA LUCIA ASENCIO RIVERA

Journal of Service Research

customer dissatisfaction

customer complaints

recovery failures

go over the map

put your mind to work

recall as many details as you can about the keywords you added

service recovery

make info

easier to remember

interesting

save time

satisfaction

quality improvement

recovery strategies

Client

failure

compensation

sorry

communication

hypothesis

affective factors

motivation

trust

cognitive factors

information

learning

experience

accumulation time

provide the service

complaints

delays in attention

marketing

evaluate weather effects

dynamic effects

loyalty