Summary

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CX KRUG CHAMPAGNE

by ALEJANDRO URRUZUNO

Areas para la Consultoría de Servicios basados en Nuevas TIC's

by José Arévalo

Online Shopping

by Dennis Wong

Quality Management

by Hend Khalid

Hotel concepts

leisure

wellness, termal, medical, spa, resort, sport, casino

business

classical, modern, conference, boutique

Summary

Departments

sales, room’s divison, F&B, spa

Property

ownership, rental, leasing, time share

Hotel types

city, business, boutique, conference, resort, spa, medical

Management topics

Marketing, Revenue, Assets, Profit

Operational forms

ownership, franchise contract, management contract

Quality

hotelstars union, 1-5*, brands

Leadership

market position, product

Ownership

Independent hotels, family hotels, chains, groups

Location

BP, Countryside, Balaton