Enablers

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Delight the Customer

CFR

Non Intuitive

practices / planning

decision on whether to work with "difficult customers"

intuitively the more clients the better (more sales) but in the long run it might be a good idea to be selective on choosing customers

discipline

not always intuitive cause and effect

dependent on # interactions

the more interactions the stronger the effect is

External Factors (try to influence)

too long term in order to chane

you don`t have the power to change

you consider as outside your control

# of SKUs

Demand Variability

Direct Effect

Examples

Factory Capacity

Stock Coverage

intuitive cause and effect

not dependent on # interactions

Enablers