Example of an empathy map - Allison

Honelako gehiago

Discipline of Teams

by Marc Rosenberg

Kidney Stones

by trig olsen

Financial Budgeting for Small Businesses

by Mindomo Team

Urie Bronfenbrenner's Ecological Systems Theory

by Hayley O'Brien

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison