Example of an empathy map - Allison

Honelako gehiago

TOTAPS

Mohammad Amirul‑k egina

Hambre y conducta sexual

Janinna Virginia Jiménez Gálvez‑k egina

Students should take a year off (gap year) after high school before joining college or university?

Shang Yu‑k egina

no pain no gain

sloan frazarri‑k egina

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison