Example of an empathy map - Allison

Mer som dette

Career Plan

Ved Christina Wilson

Climaterio y menopausia

Ved cesar charli salvatierra torres

Concept Map

Ved Magaly Jimenez

Doctor

Ved Blake Skinner

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison