Example of an empathy map - Allison

Mere som dette

Mission of the church

af karen pacheco

FELIZ DIA DE LA MADRES PARA TODAS LA MAMA DEL MUNDO

af midagsy olimar sanchez pinto

Celebrating society

af Debbie Adewunmi

Example of Project Management

af Alex Mahut

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison