Example of an empathy map - Allison

Mere som dette

Digital Kanban Board

af Andrew Stephen

Love

af alara mosley

FELIZ DIA DE LA MADRES PARA TODAS LA MAMA DEL MUNDO

af midagsy olimar sanchez pinto

Importance of visual Merchandising

af johana velasquez

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison