Example of an empathy map - Allison

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Attitude

Szerző: Muhammad Hasnan Mohd Salim

Goals Template - Use Mindmaps to Achieve Your Goals

Szerző: Eric Blue

Study Success

Szerző: Matisse Thiering

Asking for and Giving Opinion

Szerző: Andri Jaya

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison