Example of an empathy map - Allison

Meer zoals dit

Kathi Evers

door Kathi Durden

Abdominal Pain Plan

door Amanda Aquino

Goals Template - Use Mindmaps to Achieve Your Goals

door Eric Blue

Metaphors for Success

door John Cumming

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison