Example of an empathy map - Allison

Meer zoals dit

GPerez, SPED531 IEP Concept Map

door Ginelly Perez

Kidney Stones

door trig olsen

Key Elements of Assessment

door carla Trejo

Final cognitive map

door Sydnee Gorham

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison