Example of an empathy map - Allison

Plus de détails

knee osteoarthritis

par fatma ahmed

headache Concept map

par kellyanne fontaine

Classic Intelligent Agents

par Eric Nic

Apple Customer Experience - Marcel Lepage - Customer Experience Management

par Marcel Lepage

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison