Qualité des soins et satisfactions des patients

Honelako gehiago

Organizational Theories

maf medina‑k egina

Advanced Operations Management - S2

T K‑k egina

SQS Plan

Curtis Highet‑k egina

Tim Hortons

Gabriel Ho-Garcia‑k egina

Client satisfaction in rural Bangladesh

Cultural background

went to school or not

Users' expectations

Quality of care

Different points of view

Dilemma

More research recommended

Reality care : just medical needs,                      no emotional or social needs

Optimally care : medical + psychosocial needs

Satisfied or not ?

Confidentiality of the information

Prolongation of consultation time +

Technical competence of the provider +

Reduction in waiting time ++

Provider behaviour ++

Politeness

Respect

Waiting time at outreach services