Qualité des soins et satisfactions des patients

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clara.oriol@student.ie.edu

por Clara Oriol

SQS Plan

por Curtis Highet

Fanta

por Sahota Arman

AIRE ANCIENT BATHS

por Guillermo Vinagre

Client satisfaction in rural Bangladesh

Cultural background

went to school or not

Users' expectations

Quality of care

Different points of view

Dilemma

More research recommended

Reality care : just medical needs,                      no emotional or social needs

Optimally care : medical + psychosocial needs

Satisfied or not ?

Confidentiality of the information

Prolongation of consultation time +

Technical competence of the provider +

Reduction in waiting time ++

Provider behaviour ++

Politeness

Respect

Waiting time at outreach services