Qualité des soins et satisfactions des patients

Plus de détails

AIRE ANCIENT BATHS

par Guillermo Vinagre

fast food

par si bunga

MODEL OF SERVICE DELIVERY

par Marinette Barbero

Responsive learning environments

par Janice Leung

Client satisfaction in rural Bangladesh

Cultural background

went to school or not

Users' expectations

Quality of care

Different points of view

Dilemma

More research recommended

Reality care : just medical needs,                      no emotional or social needs

Optimally care : medical + psychosocial needs

Satisfied or not ?

Confidentiality of the information

Prolongation of consultation time +

Technical competence of the provider +

Reduction in waiting time ++

Provider behaviour ++

Politeness

Respect

Waiting time at outreach services