Qualité des soins et satisfactions des patients

Mere som dette

Tim Hortons

af Gabriel Ho-Garcia

COMPARATIVE/SUPERLATIVE

af Hilda Alonzo

Life Balance

af Lori Saulibio

AIRE ANCIENT BATHS

af Guillermo Vinagre

Client satisfaction in rural Bangladesh

Cultural background

went to school or not

Users' expectations

Quality of care

Different points of view

Dilemma

More research recommended

Reality care : just medical needs,                      no emotional or social needs

Optimally care : medical + psychosocial needs

Satisfied or not ?

Confidentiality of the information

Prolongation of consultation time +

Technical competence of the provider +

Reduction in waiting time ++

Provider behaviour ++

Politeness

Respect

Waiting time at outreach services