Qualité des soins et satisfactions des patients

Mere som dette

Mind Map

af Ethan Winson-Hockley

Ice cream

af Katrina Woods

PE

af Desi McKeown

SOFTWARE QUALITY METRICS

af mkti 2012

Client satisfaction in rural Bangladesh

Cultural background

went to school or not

Users' expectations

Quality of care

Different points of view

Dilemma

More research recommended

Reality care : just medical needs,                      no emotional or social needs

Optimally care : medical + psychosocial needs

Satisfied or not ?

Confidentiality of the information

Prolongation of consultation time +

Technical competence of the provider +

Reduction in waiting time ++

Provider behaviour ++

Politeness

Respect

Waiting time at outreach services