Qualité des soins et satisfactions des patients

Mais informações

CASP CAS-002

por Richard Falcon

MOGva

por Markus Lindner

MODEL OF SERVICE DELIVERY

por Marinette Barbero

CX inside Zara stores

por Maria Ines Vaccari

Client satisfaction in rural Bangladesh

Cultural background

went to school or not

Users' expectations

Quality of care

Different points of view

Dilemma

More research recommended

Reality care : just medical needs,                      no emotional or social needs

Optimally care : medical + psychosocial needs

Satisfied or not ?

Confidentiality of the information

Prolongation of consultation time +

Technical competence of the provider +

Reduction in waiting time ++

Provider behaviour ++

Politeness

Respect

Waiting time at outreach services