Qualité des soins et satisfactions des patients

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Consumer Behaviour

由richard Borj

Total Quality Management

由Gil Junqueira

PQM201B

由Mark Philbrick

Error Analysis

由ADA LUCIA ASENCIO RIVERA

Client satisfaction in rural Bangladesh

Cultural background

went to school or not

Users' expectations

Quality of care

Different points of view

Dilemma

More research recommended

Reality care : just medical needs,                      no emotional or social needs

Optimally care : medical + psychosocial needs

Satisfied or not ?

Confidentiality of the information

Prolongation of consultation time +

Technical competence of the provider +

Reduction in waiting time ++

Provider behaviour ++

Politeness

Respect

Waiting time at outreach services