Total Quality Management

Plus de détails

Estimation & Project Planning

par Claudiu Belu

Quality Management

par Hend Khalid

factors of production

par Bryan Lu

7 Levels of Delegation

par Alex Ostreiko

Total Quality Management

TQM Successors

Sig Sigma

Black belts

3.4 defects per million parts

Experts

Lean Manufacturing

Main points:

Flexibility

Continuous improvement

Pull processing

Eliminate waste

Original 4-Step Model

Aesthetic quality (quality assurance)

Examining the real-life characteristics of a product

Ensuring that processes work properly

Visible, repeatable, measurable processes

Introduced

First adopter: US Navy

Emigrated to Japan

During WW II

By William Deming