Total Quality Management

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Web 2.0 Economy

por Zoltan Lorincz

UTSC Department of Management

por Stephanie Perpick

Tim Hortons

por Gabriel Ho-Garcia

การประกันคุณภาพภายในสถานศึกษา

por hathaichanok wonglert

Total Quality Management

TQM Successors

Sig Sigma

Black belts

3.4 defects per million parts

Experts

Lean Manufacturing

Main points:

Flexibility

Continuous improvement

Pull processing

Eliminate waste

Original 4-Step Model

Aesthetic quality (quality assurance)

Examining the real-life characteristics of a product

Ensuring that processes work properly

Visible, repeatable, measurable processes

Introduced

First adopter: US Navy

Emigrated to Japan

During WW II

By William Deming