Total Quality Management

Mer som dette

Ice cream

Ved Katrina Woods

Samsung

Ved Tatiana Kim

Starbucks

Ved Ayuna Asalkhanova

Empathy map example - Tommy

Ved Mindomo Team

Total Quality Management

TQM Successors

Sig Sigma

Black belts

3.4 defects per million parts

Experts

Lean Manufacturing

Main points:

Flexibility

Continuous improvement

Pull processing

Eliminate waste

Original 4-Step Model

Aesthetic quality (quality assurance)

Examining the real-life characteristics of a product

Ensuring that processes work properly

Visible, repeatable, measurable processes

Introduced

First adopter: US Navy

Emigrated to Japan

During WW II

By William Deming