Total Quality Management

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PRINCE2

由Robin Leysen

MODEL OF SERVICE DELIVERY

由Marinette Barbero

KM

由Pero Gruyo

Operating System - OS

由Jesus Anelio Reyes Azuero

Total Quality Management

TQM Successors

Sig Sigma

Black belts

3.4 defects per million parts

Experts

Lean Manufacturing

Main points:

Flexibility

Continuous improvement

Pull processing

Eliminate waste

Original 4-Step Model

Aesthetic quality (quality assurance)

Examining the real-life characteristics of a product

Ensuring that processes work properly

Visible, repeatable, measurable processes

Introduced

First adopter: US Navy

Emigrated to Japan

During WW II

By William Deming