Total Quality Management

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IM/KM Plan

door Lori Saulibio

COCA-COLA PRODUCTION

door jesus cuello

MARK MALLOCH BROWN

door Liberatem Pugnator

TQM

door Dina Mangusheva

Total Quality Management

TQM Successors

Sig Sigma

Black belts

3.4 defects per million parts

Experts

Lean Manufacturing

Main points:

Flexibility

Continuous improvement

Pull processing

Eliminate waste

Original 4-Step Model

Aesthetic quality (quality assurance)

Examining the real-life characteristics of a product

Ensuring that processes work properly

Visible, repeatable, measurable processes

Introduced

First adopter: US Navy

Emigrated to Japan

During WW II

By William Deming