Total Quality Management

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Production process mapping questionnaire

după Vladimir Simek

UTSC Department of Management

după Stephanie Perpick

Service Desk

după wh tang

Heineken Operations

după Francesca Meucci

Total Quality Management

TQM Successors

Sig Sigma

Black belts

3.4 defects per million parts

Experts

Lean Manufacturing

Main points:

Flexibility

Continuous improvement

Pull processing

Eliminate waste

Original 4-Step Model

Aesthetic quality (quality assurance)

Examining the real-life characteristics of a product

Ensuring that processes work properly

Visible, repeatable, measurable processes

Introduced

First adopter: US Navy

Emigrated to Japan

During WW II

By William Deming