Total Quality Management

Mai multe ca aceasta

Front Office

creat de Robert van Rijn

PRINCE2

creat de Robin Leysen

AIRE ANCIENT BATHS

creat de Guillermo Vinagre

Web 2.0 Economy

creat de Zoltan Lorincz

Total Quality Management

TQM Successors

Sig Sigma

Black belts

3.4 defects per million parts

Experts

Lean Manufacturing

Main points:

Flexibility

Continuous improvement

Pull processing

Eliminate waste

Original 4-Step Model

Aesthetic quality (quality assurance)

Examining the real-life characteristics of a product

Ensuring that processes work properly

Visible, repeatable, measurable processes

Introduced

First adopter: US Navy

Emigrated to Japan

During WW II

By William Deming