CALL CENTER

Honelako gehiago

Socialist Mind Map

Aly Gouda‑k egina

New Customer SOP

Scott Bruder‑k egina

MAT 156 Math Instruction

Ruth Ballard‑k egina

COCA COLA

KRITI AGARWAL‑k egina

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects