CALL CENTER

Honelako gehiago

Work and personal mind map with quotes

Mindomo Team‑k egina

Biomimicry

Jose SAnchez‑k egina

AI Learning Path

Eric Nic‑k egina

OM AND Innovation ZARA

Juan Ayala‑k egina

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects