CALL CENTER

Honelako gehiago

COCA COLA

KRITI AGARWAL‑k egina

Master plan to open TD

Bob Ell‑k egina

Web-сервіси

Денис Семенец‑k egina

Walmart

rachele capobianco‑k egina

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects