Kategoriak: All - efficiency - operations - survey

arabera Cenk Uzunkaya 17 years ago

4711

CALL CENTER

Call centers rely on various key performance indicators (KPIs) and projects to measure and improve their efficiency. Metrics such as churn ratio, survey results, and the number of abandoned calls are critical in assessing the overall performance.

CALL CENTER

CALL CENTER

Other Main Projects

Indirect Projects
IVR
Direct Projects
Smartplug Outbound Campaign
Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs
Turn Around Time
Churn Ratio
Chargebacks
refund payments
Credits Given/Number of Active Customers
Main KPIs
Survey Results
# of Abusers
# of Abondoned Calls
CC Conversion Rate

Projects

Mindomo

Buruz
Laguntza
Kontaktua
Prezioak
Publikoko Mapa Mentaleko Galeria
Buru-mapen txantiloiak

Informazio

Blog
Erabilera baldintzak
Pribatutasun politika
Security
Accessibility
Security Policy

Ohiko galderak

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