Frequently asked questions
How does the 30-day Money Back Guarantee work?
We are so confident that you will be satisfied with Mindomo that we back it up with a 100% money back guarantee. If our service doesn't work for you, we will return your money, in full. You can make a refund request by contacting us at firstname.lastname@example.org.
Can I change plans at any time?
Yes, your remaining subscriptions period for the current plan will be automatically converted to your new plan. From the "Dashboard" click on "My Account" and you will see your available options.
Does my subscription get auto-renewed?
No. We do not auto-renew your subscription. We will send you an e-mail notification before the expiration date and ask you to renew your subscription personally.
What kind of payment do you accept?
You can make the online payment for your account either through PayPal, wire transfer or credit card. We accept Visa, Mastercard, American Express, Discover, Diners Card International and JCB through our online payment system.
How do I cancel my subscriptions?
All packages are pre-payments for a certain period. After the expiration date, your subscription is automatically cancelled, unless you personally extend it.
Where do you host my data?
Do you do backups?
Do you offer discounts?
We offer 10% discount on all 1-year subscriptions, and 20% discount on all 2-year subscriptions.
Is it possible to add more users on the same plan?
Yes. You can add more users at any time from your "My Account" page.
If I have more questions, where can I find the answers?
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