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Customer Empathy Map

Customer Empathy Map

This empathy map template is a visual tool used to identify and elaborate information about user personas. In other words, fill out this template to get an in-depth view of your users/customers or a particular type of your users/customers.

Customer Empathy Map

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关于此模板

Empathy map (circle) template

This is the upgraded version of the standard Empathy Map template. Besides the circular design, it also has a fifth element to help you create a complete analysis of the user personas.

Fill out all circle areas, and at the end, you'll get an in-depth overview of the user personas. Afterward, you can upgrade your business and marketing strategy using information from this analysis.

OVERALL GOAL

What is the end result a user wants to achieve?

PAIN POINTS

What gets in the way of the user for a positive overall experience?

INFLUENCES

This includes both external and internal influences.

FEELINGS

What actually matters to a user? How do they feel in the current situation?

TASKS

Add text

What are the actual tasks or actions a user is trying to complete?
What are they trying to resolve?

User Persona

为什么使用 Mindomo 思维导图模板？

思维导图可以帮助你集思广益，建立概念之间的关系，组织和产生想法。

然而，思维导图模板提供了一种更容易上手的方法，因为它们是包含特定主题信息和指导说明的框架。从本质上讲，思维导图模板确保了将特定主题的所有元素结合在一起的结构，并可作为个人思维导图的起点。思维导图模板是一种资源，可为创建特定主题的思维导图提供实用的解决方案，无论是用于商业还是教育。

Mindomo 为你带来智能思维导图模板，让你毫不费力地运作和思考。

模板具有各种功能：

  • 描述性主题
  • 带背景文字的主题
  • 默认分支
  • 删除模板数据

您可以从Mindomo的商业或教育账户中选择各种思维导图模板，也可以从头开始创建自己的思维导图模板。任何思维导图都可以转化为思维导图模板，只需在其中一个主题上添加进一步的指导说明即可。